Refunds & Cancellation

We want every charge from After Dark to be clear and expected. If something looks wrong, email us before contacting your bank. We answer within two business days and fix billing mistakes quickly.

Cancel a subscription

• Premium and VIP renew monthly until you cancel. You can cancel any time from the Account page, by emailing us, or through CCBill Consumer Support, which handles our billing.
• When you cancel, you keep access until the end of the month you already paid for. You won't be charged again.
• We don't make it hard to leave: no phone calls, no retention offers you have to get through.

Refunds

• Refund requests are reviewed case by case by CCBill Consumer Support, our billing company. You can also email us first and we'll help sort it out.
• Cancel before your renewal date to avoid the next charge.
• Day Pass timing: a Day Pass starts the moment your payment goes through and ends exactly 24 hours later, whether or not you use it during that time.
• We always refund duplicate charges, charges after you cancelled, charges you didn't make, and anything you paid for that didn't work.

How to ask

Contact CCBill Consumer Support (support@ccbill.com, 888-596-9279), or email us at afterdarkchatapp@proton.me with the email address on your account and the date and amount of the charge. Approved refunds go back to the card you paid with, usually within 5 to 10 business days.

Billing

Payments are processed by CCBill, so your statement may show CCBill's name with ours. After Dark is operated by After Dark Chat, LLC. We never see or store your full card number.